Refund policy
Return & Refund Policy
At memorablymade.com, customer satisfaction is very important to us. Because our products are made-to-order, we have specific guidelines regarding returns and refunds.
Return Policy
Our policy lasts 30 days from the delivery date. If 30 days have passed, we unfortunately cannot offer a return or refund.
All items are made to order based on your selected options (such as size, color, names, or photos). For this reason:
- We do not accept returns or exchanges for change of mind or incorrect selections made by the customer.
- We only accept returns or replacements if the issue is caused by our error.
If there is a mistake on our side (wrong item, defective product, or printing issue), we will:
- Request photo proof for verification
- Offer a replacement or refund at no additional cost
Refund Eligibility
We accept refund or replacement requests in the following cases:
- Your order is lost due to our shipping issue
- You received the wrong item or an incorrect design
- The product is damaged, defective, faded, or missing parts
- The product is significantly different from what was described
- Your cancellation request was missed within 24 hours of placing the order
We do not accept refund or return requests if:
- The order was lost due to the incorrect address provided by the customer
- The item is not damaged, but you changed your mind
- The product was damaged due to misuse by the customer
Order Cancellation
- Within 24 hours of placing the order: Full refund
Refund Method
Approved refunds will be issued to your original payment method:
- Credit/Debit Card
How to Request a Refund
To process your request, please contact us at:
support@memorablymade.com
Include the following information:
- Your order confirmation or receipt (or reply to your order email)
- A clear explanation of the issue
- Photos (if applicable)
⚠️ Please do not return any items before contacting us and receiving confirmation.
Return Process (If Approved)
If your return is approved:
- We will provide instructions on where to send the item
- If the issue is our fault, we will cover the return shipping cost
Please allow:
- Up to 7 days for inspection after we receive the item
Refund Processing Time
Once your refund is approved:
- Refunds are issued to your original payment method
- Processing time may vary depending on your provider:
- Credit cards: may take up to 15 days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing delays may occur)
If you still need help, contact us at:
support@memorablymade.com
Final Note
As all our products are made to order, we appreciate your understanding of our policy. Our goal is always to deliver products that you will love and cherish.